Refund and Returns Policy

At Newsamart, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help.

1. Return Policy

  • You may return a product within 7 days of delivery if:
    • The product is defective or damaged.
    • You received the wrong item.
    • The product does not match the description.
  • Conditions for Return:
    • The item must be unused and in its original packaging.
    • You must include the receipt or proof of purchase.
    • Items must be returned with all original accessories and manuals.

Note: Products damaged due to misuse, or without original packaging, will not be eligible for return.

2. Refund Policy

  • Once we receive your returned item, we will inspect it and notify you of the status.
  • If approved, your refund will be processed within 7 business days via the original payment method.
  • Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective item).

3. Exchange Policy

  • If you prefer, you may request a replacement instead of a refund for eligible returns.
  • Exchanges are subject to product availability.

4. How to Initiate a Return

To initiate a return, please contact our customer service:

Please include your order number, reason for return, and a photo (if applicable).

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